- These Terms
- Fixture Travel Ltd ("Fixture") is a travel operator and
provider of
travel
and sports experiences. It provides an online channel and platform which offers
certain
Products and Services for users (the "Platform"), and which is
accessible
at www.fixturetravel.com (the
"Site").
- These are the Terms and Conditions of Purchase which govern Applications made by
you
and
the purchase of Products and Services via the Site
- These Terms and Conditions of Purchase should be read in conjunction with, and
incorporate
by reference, the Fixture Terms of Use, our Privacy Policy, and any other terms
incorporated
by reference into these Terms and Conditions of Purchase, all of which can be
found
on the
Site.
- These Terms and Conditions of Purchase constitute a legal agreement between us
and
you.
Please read them carefully.
- Our goal at Fixture Travel is to make your purchasing experience as easy,
efficient and
user-friendly
as possible, so that you can purchase our Products and Services as quickly and
easily as
possible. These Terms and Conditions of Purchase are designed to ensure your
satisfaction
and understanding of the process of purchasing our Products and Services.
- To make an Application, and purchase Product or Service, you must be 18 or over
and
have a
valid credit or debit card issued in your name.
- Each and every Application and purchase of a Product or Service is subject to:
(i)
these
Terms and Conditions of Purchase; (ii) any additional terms and conditions
incorporated by
reference into these Terms and Conditions of Purchase; (iii) the terms and
conditions of the
relevant Authorised Supplier(s) and or/Event, which can be found on the
applicable
third
party website; and (iv) any other applicable terms and conditions relevant to
your
enjoyment
and/or use of the relevant Product or Service, including applicable venue
and/or Event terms and conditions.
- Fixture shall assign a booking reference number to each Application, Offer
and/or
Booking,
and shall notify such booking number to the applicable user. Each party shall
use
the
relevant booking reference number in all subsequent correspondence relating to
the
Application, Offer and/or relevant Booking.
- The definitions and rules of interpretation set out in Schedule 1 of these Terms
and
Conditions of Purchase shall apply.
- A reference to a statute or statutory provision is a reference to such statute
or
statutory
provision as amended or re-enacted. A reference to a statute or statutory
provision
includes
any subordinate legislation made under that statute or statutory provision, as
amended or
re-enacted.
- Any phrase introduced by the terms including, include, in particular or any
similar
expression, shall be construed as illustrative and shall not limit the sense of
the
words
preceding those terms.
- A reference to writing or written includes
faxes
and
emails.
- Contact
- If we have to contact you we will do so by telephone or by writing to you at the
email
address or postal address you provided to us in your Application and/or purchase
details, as
applicable.
- Keep your account details safe
- If you choose, or you are provided with, a user identification code, password or
any
other
piece of information as part of our security procedures, you must treat such
information as
confidential. You must not disclose it to any third party.
- We have the right to disable any user identification code or password, whether
chosen by you
or allocated by us, at any time, if in our reasonable opinion you have failed to
comply with
any of the provisions of these Terms and Conditions of Purchase.
- If you know or suspect that anyone other than you knows your user identification
code or
password, you must promptly notify us.
- You may provide us with private and personal information. We will always keep
that
information confidential. Please also see our Privacy Policy.
- Applications
- When making an Application, you will be asked a variety of questions, and will
be
asked to
complete a form on the Site setting out the details of your Application,
including,
but not
limited to details of the Product(s) and/or Service(s) you wish to purchase.
- It is your responsibility to ensure that all details set out in your Application
are
correct
before submitting the Application.
- All Applications are subject to the availability of Products and Services at the
time of our
receipt of the relevant Application.
- Offers
- Following an Application, Fixture will promptly contact you via email with: (i)
notification
as to whether the Product(s) and/or Service(s) to which your Application relates
is
available and whether your Application has been successful; and (ii) in the
event
that your
Application has been successful, details of the Offer.
- Fixture shall use all reasonable endeavours to make an Offer which matches, as
far
as
possible, the related Application, albeit it is possible that the Product(s)
and/or
Service(s) to which an Offer relates shall differ to the Product(s) and/or
Service(s)
to
which the associated Application relates.
- If you receive an Offer, you will have a specified period of time from the time
of
the Offer
to confirm or reject the Offer, otherwise the Offer will be automatically void.
- Purchase of products and services
- Following an Offer, you shall have the opportunity to purchase the Product(s)
and/or
Service(s) to which the Offer relates, subject to the terms and conditions of
these
Terms and
Conditions of Purchase, and any timescales set by us.
- The purchase of Flights and Packages shall be governed by the terms of paragraph
7
below.
Clause 7 shall not apply to the purchase of Products and Services other than (i)
Flights; or
(ii) those sold as Packages. For the avoidance of doubt, the financial
protection
referenced
at paragraph 7 below does not extend to the purchase of Products and Services
other
than
Flights and Packages.
- Financial Protection
- The Package Travel, Package Holidays and Package Tours Regulations 1992 require
us
to
provide security for the monies that you pay for the Packages booked from us and
for
your
repatriation in the event of our insolvency, protected by the ATOL scheme.
Fixture
Travel
act as a retail agent of other ATOL holders.
- Fixture is also a member of the Travel Trust Association ("TTA") and our
membership
number
is 5343. Monies paid to us by you in respect of Packages and Flights are held in
a
trust
account and are not released to us until you commence your holiday. The TTA
exists
in order
to protect you, the customer, with 100% financial protection. For further
information please
visit www.traveltrust.co.uk.
- You agree that ATOL protection does not apply to all Products and Services
offered
by us.
Please ask us for confirmation if you are unclear as to whether a Product or
Service
is
covered by ATOL protection within the meaning of this paragraph 7.
- When you purchase an ATOL-protected Flight or Package which comprises a Flight
from
us you
will receive an ATOL Certificate. This lists what is financially protected,
where
you can
get information on what this means for you and who to contact if things go
wrong. If
you do
not receive an ATOL Certificate, then a booking will not be ATOL protected. If
you
do
receive an ATOL Certificate but all the parts of your Booking are not listed on
it,
those
parts will not be ATOL protected. For more information about financial
protection
and the
ATOL Certificate, please see: www.atol.org.uk/ATOLcertificate.
- If we, or the Authorised Suppliers identified on your ATOL Certificate, are
unable
to
provide the Services listed (or a suitable alternative, through an alternative
ATOL
holder
or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust
may
make a
payment to (or confer a benefit on) you under the ATOL scheme. You agree that in
return for
such a payment or benefit you assign absolutely to those Trustees any claims
which
you have
or may have arising out of or relating to the non-provision of the services,
including any
claim against us, the travel agent (or your credit card issuer where
applicable).
You also
agree that any such claims may be re-assigned to another body, if that other
body
has paid
sums you have claimed under the ATOL scheme.
- Following an Offer with the payment of your deposit you accept these Terms
and
Conditions of Purchase and then make payment for the Product or Service to which
the
Offer
relates, you are making an offer to purchase a Product and/or Service (as
applicable) and a
Booking has been made. A legally binding contract is formed when we have
notified
you,
either via a confirmation email or through the Site, that your order has been
accepted (a
"Contract").
- In the context of the purchase of a Product or Service, a Contract shall end
immediately
after the completion of the Event for which you have purchased the Product, or
once
the
Services have been completed (as applicable). All purchases are subject to
payment
card
verification and other security checks. Your purchase may be cancelled if it
fails
to pass
our verification process.
- If we are unable to confirm a Booking, we will inform you of this and will not
charge you.
This might be because the Product or Service is no longer available for
purchase,
because of
unexpected limits on our resources which we could not reasonably plan for,
because
we have
identified an error in the price or description of the Product or Service or
because
we are
unable to meet a delivery deadline you have specified.
- We reserve the right to reject any orders of Products and Services from
customers
based
outside the UK. If we do so, you will be given a full refund.
- Authorised ticket sellers
- Fixture is not required to and does not perform background checks on Authorised
Suppliers.
- Fixture holds no liability in the event that an Event is postponed, delayed or
cancelled and it is your responsibility to ascertain whether such a
postponement, delay or cancellation has taken place and the date and time of any
rearrangement. In the event of cancellation or reschedule, we will use all
reasonable endeavours to notify you once we have received the relevant
authorisation from the Authorised Supplier. We do not guarantee that you will be
informed of such postponement, delay or cancellation before the date of the
Event.
- You agree and acknowledge that the information contained within the Sport
Calendar
advertised on the Site, is subject to change.
- We may set a limitation on the maximum number of Products and Services available
for
purchase for the same Event. This is in order to discourage unfair ticket buying
practices.
We reserve the right to cancel purchases in excess of this number without prior
notice.
- You shall not resell or transfer a Product or Service, nor use a Product or
Service
for
advertising, promotions, contests or sweepstakes without the formal written
permission of
the Authorised Supplier to which the Product or Service relates and if doing so
is
permitted
by applicable law.
- You acknowledge that all Applications and purchases of Products and Services are
subject
always to and conditional upon the terms and conditions of the relevant
Authorised
Supplier(s), and that it is your responsibility to review any such terms to the
extent they
relate to a Product or Service for which you have made an Application or
purchased.
Fixture
shall not be considered to be in breach of these Terms and Conditions of
Purchase
(and you
shall have no rights or remedies accordingly) as a result of anything contained
within the
terms and conditions of an Authorised Supplier.
- Please note that we may provide Products and Services (such as accommodation and
transport)
from a wide range of Authorised Suppliers, and third party providers and
carriers,
including
(without limitation) airlines, ships and railways. The provision of these
arrangements will
be subject to the terms and conditions of each provider or carrier as part of
the
terms and
conditions between us. For the avoidance of doubt, the supply of any other
holiday
and
travel related services such as travel insurance, foreign exchange and travel
money
cards
which are supplied by third party service providers to you shall be subject to
the
terms and
conditions of each service provider and not us.
- Obligations on you
- You shall not purchase, obtain or attempt to purchase or obtain any Product or
Service
through any unauthorised use of any robot, spider or automated device, or other
illegal or
unauthorised means.
- You acknowledge that Fixture makes no representations about, and does not
guarantee:
- the truth or accuracy of Product or Service descriptions;
- the ability of third parties to deliver the Products and Services; and
- that a Product or Service will actually be available.
- You agree and acknowledge that Fixture shall not be responsible for, and shall
not
issue
replacement Products and Services for, any lost, stolen, damaged or destroyed
Products and
Services.
- Payment terms
- Purchases of Products and Services may be subject to a Fixture delivery fee
and/or
service
charge.
- For the avoidance of doubt, Products and Services must be paid for in advance.
- The price of a Product or Service (which includes VAT unless otherwise stated by
us)
will be
the price indicated on the relevant Offer. We take all reasonable care to ensure
that the
price of the Product or Service advised to you is correct. However please see
paragraph 10.6
for what happens if we discover an error in the price of the Product or Service
you
order.
- The price of a Product or Service may change from time of Application to time of
Offer, and
from time of Offer to time of your order, and subsequent purchase.
- If the rate of VAT changes between the date of an Offer and the date of your
order,
we will
adjust the rate of VAT that you pay, unless you have already paid for the
Product or
Service
in full before the change in the rate of VAT takes effect.
- It is always possible that, despite our best efforts, some of the Products and
Services we
sell may be incorrectly priced. We will normally check prices before accepting
your
order so
that, where the Product or Service’s correct price at your order date is less
than
our
stated price at your order date, we will charge the lower amount. If the Product
or
Service’s correct price at your order date is higher than the price stated to
you,
we will
contact you for your instructions before we accept your order.
- Products
- Any Product, which for the avoidance of doubt shall include (without limitation)
a
Ticket,
purchased from us in accordance with these Terms and Conditions of Purchase
shall
remain the
property of us and is a personal revocable licence to you which may be withdrawn
and
admission refused at any time. If this occurs, you will be refunded the purchase
price of
the Product or Service which has been withdrawn or for which access was refused
(including
the relevant Fixture service charge but excluding the Delivery Fee).
- During the order process we will let you know when we will provide the Products
to
you . We
will deliver them to you as soon as reasonably possible, however we are not able
to
specify
the exact dates of delivery, as the arrangements for delivery depend on when we
are
in
possession of the relevant Product For example, for some Events, we will receive
Tickets
from the relevant Authorised Suppliers close to the date of the Event.
- In respect of Tickets, we reserve the right to make Tickets available for
collection
by you
at the venue box office or at your hotel (in the event that details of your
hotel
are known to
us). We will notify you by telephone or email of the arrangements for collection
(using the
details provided by you at the time of ordering) if this becomes necessary. You
may
be
required to provide your booking confirmation email and your photo ID to collect
tickets.
- If our supply of the Product or Service is delayed by an event outside our
control
then we
will contact you as soon as possible to let you know and we will take steps to
minimise the
effect of the delay. Provided we do this, we will not be liable for delays
caused by
the
event, but if there is a risk of substantial delay you may contact us to end the
Contract
and receive a refund for any Products and Services you have paid for but not
received.
- If your Product(s) have not arrived five days before the relevant Event (or, if
you
are
travelling, five (5) days before you leave on your journey), please contact us.
Please
include your booking reference number.
- Products will be your responsibility from the time we deliver the Products via
email / mail or the
time the Products become available for electronic download on the Site
(whichever
the
earlier).
- Services
- It is a condition of your booking with us that you and all other members of your
party,
including minors, are adequately insured on holiday. Our Services do not include
travel
insurance. You are advised to take out insurance that covers the consequences of
certain
cases of cancellation and which provides cover for certain special risks such as
the
cost of
repatriation in the event of an accident or illness. It is your responsibility
to
ensure any
insurance policy taken out is adequate to cover their requirements.
- When you travel by air or by sea, your journey may be subject to certain
international
conventions such as the Warsaw Convention, Montreal Convention or Athens
Convention.
You
agree that the transport company’s own "Conditions of Carriage" will apply to
you on
that
journey. When arranging this transportation for you, we rely on the terms and
conditions
contained within these international conventions and those "Conditions of
Carriage".
You
acknowledge that all of these terms and conditions form part of your contract
with
us as
well as with the transport company. You can ask us or the relevant Authorised
Supplier to
provide you with a copy of any of the conditions applicable to your journey. We
will
tell
you the identity of the air carrier when you book with us and if it is not known
at
that
time or subsequently changes we will inform you as soon as possible and no later
than at
check-in for your Flight.
- In addition, if your holiday includes a Flight, you are also responsible for:
(a)
notifying
us prior to the time of booking of any personal circumstances and needs
pertaining
to a
person included in the booking including, without limitation, whether any such
person is not
self-reliant or is a person with reduced mobility - for example if you, or a
member
of your
party, have diffculty in walking 500 metres; and (b) notifying us at any time
from
the time
of booking until 48 hours prior to the Flight’s departure by contacting us
if any
person travelling on the booking has ceased to be self-reliant or a person with
reduced
mobility or if a person previously reported to be with reduced mobility or as
not
being
self-reliant does no longer fall into either category.
- Any person who is under 18 must be accompanied by an adult on his or her
journey.
There may
be other restrictions and conditions on some Services, but these are explained
in
the
details of those Services, and in your Offer.
- Any accommodation we arrange for you must only be used by those people named as
part
of
your booking. You are not allowed to share the accommodation or let anyone else
stay
there.
You are responsible for the cost of any damage caused to your accommodation or
its
contents
during your stay. These charges must be met by you and may have to be paid
locally.
- Your right to end the contract or change a booking
- Your rights when you end the Contract will depend on what Product or Service you
have
purchased, whether there is anything wrong with it, how we are performing and
when
you
decide to end the Contract.
- You may have a legal right to end the Contract (or to get the Product or Service
replaced to
get some or all of your money back):
- if a Product you have purchased is faulty or mis-described; or
- because of something we have done or have told you we are going to do
(see
paragraph 13.4).
- If you have just changed your mind about the Product or Service, we cannot
guarantee
that
you will be entitled to a refund, subject to your rights under applicable law;
- If you have a legal right to end the Contract because of something we have done
wrong, you
may end the Contract and we will refund you in full for any Products and
Services
which have
not been provided and you may also be entitled to compensation.
- For most Products and Services bought online you have a legal right to change
your
mind within fourteen (14) days and receive a refund, pursuant to the Consumer
Contracts Regulations 2013. Please be aware that, in relation to Fixture
services,
the Regulations are only applicable to merchandise.
- If you do have the right to lawfully change your mind in accordance with these
Terms
and
Conditions of Purchase, how long you have to do so depends on what you have
ordered
and how
it is delivered:
- If you have purchased a Product, you have fourteen (14) days after the
day
you
receive the Product, unless:
your Products are for regular delivery over a set period, in which case
you
have
until fourteen (14) days after the day you receive the first delivery of
the
Product.
- If you cancel, partially cancel, or change, a Booking, you may be liable to pay
fees
imposed
by the relevant Authorised Supplier. We reserve the right to cancel your Booking
if
full
payment is not received promptly and in accordance with these Terms and
Conditions
of
Purchase.
- If after making a Booking which relates to a Service, you want to change an
element
of the
Service (including the date of travel, the destination, the place where the trip
starts, the
accommodation or the means of transport), the Customer should contact us as soon
as
possible. A fee may be imposed by the applicable Authorised Supplier in the
event of
a
change to a Booking (as set out in the terms of our Offer, and Booking).
- How to end the contract with us
- If you are lawfully entitled to end the Contract with us, and wish to do so,
please
let us
know by doing one of the following:
- Email: emailing us at info@fixturetravel.com;
or
- Post: writing to us at 20-22 Wenlock Road, London, England, N1 7GU;
- If you are lawfully entitled to end the Contract with us do so in accordance
with
the terms
of these Terms of Business, we will refund you the price you paid for the
relevant
Products
and Services by the method you used for payment. However, we may make deductions
from the
price, as described below.
- We will make any refunds for Products and Services due to you as soon as
possible.
If you
are exercising your right to change your mind then your refund will be made
within
fourteen
(14) days of your telling us you have changed your mind.
- Our right to end the contract
- We may end the Contract at any time by writing to you (upon which any and all
Products and
Services purchased as part of such transaction will be void) if:
- we reasonably suspect that you have purchased a Product or Service
fraudulently;
- we reasonably suspect that you have purchased a Product or Service in
breach
of
these Terms and Conditions of Purchase;
- you do not, within a reasonable time of us asking for it, provide us
with
information that is necessary for us to provide the Product or Service;
or
- you do not, within a reasonable time, allow us to deliver the Products
and
Services
to you or collect them from us.
- If we end the Contract in the situations set out in paragraph 15.1 we will
refund
any money
you have paid in advance for Products and Services we have not provided but we
may
deduct or
charge you reasonable compensation for the net costs we will incur as a result
of
your
breaking the Contract.
- Travel documents
- All individual passengers confirmed on any international Flight will require a
valid
passport and visa to leave the country. Passports and visa are required for
airline
check in
and immigration. When assisting users with international booking requests, we
will
assume
that the traveller possesses a valid passport and visa. It is your
responsibility to
ensure
you have a machine readable passport, appropriate visas and re–entry permits
valid
for the
entire duration of your trip that meet the requirements of immigration and other
government
authorities. Any fines, penalties or expenses that are derived from not meeting
these
requirements will be your sole responsibility (except to the extent caused by
error
or fault
on our behalf).
- Liability
- For the avoidance of doubt, Fixture may choose to reject an Application, or an
order, at its
own discretion and for any reason, and at any time, which need not be disclosed
to
you. You
acknowledge and agree that, to the maximum extent permissible by law, Fixture
shall
not be
liable for any loss incurred by you in connection with a rejected Application or
order.
- Fixture assumes no responsibility for your compliance with any agreements with
or
duties to
third parties, applicable laws, rules and regulations, including the terms and
conditions of
any Authorised Supplier.
- Fixture cannot and does not control the availability of Products and Services
and
the
condition, legality or suitability of any Product or Service. Fixture is not
responsible for
and disclaims any and all liability related to any and all Products and
Services.
Accordingly, any Applications will be made and Products and Services ordered and
purchased
at your own risk.
- We neither assume nor bear any responsibility or liability for any injury,
death,
damage,
loss, accident, delay, or irregularity arising in connection with the services
of
any
airplane, train, ship, automobile, motor coach, carriage, or other conveyance,
or
the
actions of any third party involved in carrying you or in affecting these trips,
including
without limitation, any activities associated with such trips.
- If we fail to comply with these Terms and Conditions of Purchase, we are
responsible
for
loss or damage you suffer that is a foreseeable result of our breaching these
Terms
or
Purchase or our failing to use reasonable care and skill. We shall not be liable
for
any
loss, injury or damage to any person (including you) or property howsoever
caused
(including
by us): (a) in any circumstances where there is no breach of a legal duty of
care
owed by
us; (b) in circumstances where such loss or damage is not a reasonably
foreseeable
result of
any such breach (save for death or personal injury resulting from our
negligence).
- We do not exclude or limit in any way our liability to you where it would be
unlawful to do
so. This includes liability for death or personal injury caused by our
negligence or
the
negligence of our employees, agents or subcontractors; for fraud or fraudulent
misrepresentation; for breach of your legal rights in relation to the Products
and
Services;
and for defective products under the Consumer Protection Act 1987.
- We are not liable for business losses. We only supply the Products and Services
for
domestic
and private use. If you use the Products and Services for any commercial,
business
or
re-sale purpose, we will have no liability to you for any loss of profit, loss
of
business,
business interruption, or loss of business opportunity.
- Our liability to you in connection with a Product or Service purchased by you in
accordance
with these Terms and Conditions of Purchase shall be limited to the price paid
by
you for
the relevant Product or Service, including any service charge but
excluding any delivery fee.
- By offering travel to particular international destinations, Fixture does not
represent or
warrant that travel to such destinations is advisable or without risk, and is in
no
circumstances liable for damages or losses that may occur from travel to such
destinations.
- If there is a problem with a product or service
- If you have any questions or complaints about a Product or Service, please
contact us by emailing us at info@fixturetravel.com
or by post to 20-22 Wenlock Road, London, England, N1 7GU.
- We are under a legal duty to supply products that are in conformity with the
Contract.
Nothing in these Terms and Conditions of Purchase will affect your legal rights.
Your
key
legal rights are subject to certain exceptions. For detailed information please
visit the
Citizens Advice website at www.adviceguide.org.uk or call
03454 04 05
06.
- Indemnity
- You shall indemnify and shall keep indemnified Fixture, its officers, directors,
employees and
agents from and against all claims, damages, losses, expenses, and liabilities
(including
legal costs on a full indemnity basis) suffered directly or indirectly by Fixture
arising
from or in consequence of the non-observance or non-performance of any of the
terms
or
conditions of these Terms and Conditions of Purchase by you.
- Miscellaneous
- We may transfer our rights and obligations under these Terms and Conditions of
Purchase to
another organisation. You may only transfer your rights or your obligations
under
these
Terms and Conditions of Purchase to another person if we agree to this in
writing.
- The Contract is between you and us. No other person shall have any rights to
enforce
any of
its terms.
- If a court finds part of a Contract illegal, the rest will continue in force.
Each
of the
paragraphs of these Terms and Conditions of Purchase operates separately. If any
court or
relevant authority decides that any of them are unlawful, the remaining
paragraphs
will
remain in full force and effect.
- If we do not insist immediately that you do anything you are required to do
under
these
Terms and Conditions of Purchase, or if we delay in taking steps against you in
respect of
your breaking the Contract, that will not mean that you do not have to do those
things and
it will not prevent us taking steps against you at a later date.
- These Terms and Conditions of Purchase are governed by English law and you can
bring
legal
proceedings in respect of the Products and Services in the English courts. If
you
live in
Scotland you can bring legal proceedings in respect of the Products and Services
in
either
the Scottish or the English courts. If you live in Northern Ireland you can
bring
legal
proceedings in respect of the Products and Services in either the Northern Irish
or
the
English courts. The foregoing is subject to mandatory consumer protections which
apply in
your country, which may offer you additional rights.
- Alternative dispute resolution is a process where an independent body considers
the
facts of
a dispute and seeks to resolve it, without you having to go to court. If you are
not
happy
with how we have handled any complaint, you may want to consider an alternative
dispute
resolution provider. In addition, please note that disputes may be submitted for
online
resolution to the European
Commission
Online
Dispute Resolution platform.
Fixture Travel Ltd
Updated, 3rd April 2019 (Version 1.2)
Schedule 1
DEFINITIONS
"Application"
shall mean an application for the purchase of a Product or Service
made in accordance with these Terms and Conditions of Purchase.
"ATOL"
shall have the meaning set out at paragraph 7.1 of these Terms and
Conditions of Purchase.
"Authorised Supplier"
shall mean any authorised seller(s) of a Product or Service, including
(without limitation) an airline, hotel, tour operator, car company, train
operating company or events company.
"Booking"
shall mean a purchased Product or Service.
"Contract"
shall have the meaning set out at paragraph 7.6 of the Terms and
Conditions of Purchase.
"Event"
shall mean an event to which a Product or Service (whether a Ticket
or otherwise) relates, including without limitation a sports, music or
entertainment event.
"Fixture"
shall have the meaning set out at paragraph 1.1 of these Terms and
Conditions of Purchase.
"Flight"
shall mean a flight made available for purchase by Fixture as a
Service in accordance with these Terms and Conditions of Purchase.
"Offer"
shall mean a proposed offer to purchase a Product(s) and/or
Service(s) provided by Fixture to you in accordance with these
Terms and Conditions of Purchase.
"Package"
shall mean a "package" within the meaning of The Package Travel,
Package Holidays and Package Tours Regulations 1992.
"Platform"
shall have the meaning set out at paragraph 1.1 of these Terms and
Conditions of Purchase.
"Product"
shall mean any product offered for sale by Fixture via the Site,
including, without limitation, the following:
- tickets;
- merchandise; and
- any other products offered for sale by Fixture via the Site.
"Service"
shall mean any service offered for sale by Fixture via the Site,
including, without limitation, the following:
- packages;
- fights and other transport services;
- accommodation services;
- participation in sports and leisure events;
- stadium and venue tours;
- car hire services
- transport and travel services; and
- any other services offered for sale by Fixture via the Site.
"Site"
shall have the meaning set out at paragraph 1.1 of these Terms and
Conditions of Purchase.
"Sport Calendar"
shall mean the calendar of sports Events which is made available on
the Site by Fixture, for which Tickets are available by Fixture for
purchase.
"Ticket"
shall mean a ticket for an Event offered for sale by Fixture via the
Site in accordance with these Terms and Conditions of Purchase.
"TTA"
shall have the meaning set out at paragraph 7.2 of these Terms and
Conditions of Purchase.
"User" or "you", "your"
shall mean any user of the Fixture platform via the Site.
"VAT"
shall mean value added tax chargeable under English law for the
time being and any similar additional tax.
Privacy Policy
This Privacy Policy was last updated on the 3rd April 2019 (Version 1.2).
This Policy explains what personal information Fixture Travel Ltd ("Fixture") collects and how
we
use
it.
Fixture collects personal details, email address only when you use our
website
to send us an enquiry. We will use that information for a number of purposes including:
- to help us to administer accounts, services and products which we offer
- to help detect fraud or loss
- to provide you with information about our services or products. You are free to
unsubscribe
from
this at any time using the link provided.
Your personal details, including your email address, will never be made available to a third
party
for
the purposes of sending you marketing information. We will not sell, distribute or lease your
personal
information to third parties unless we have your permission or are required by law to do so.
Additionally, we monitor customer traffic patterns and site use which enables us to improve the
service
we provide. Our site records your IP address, and we collect data for
fraud
prevention.
You may request details of personal information which we hold about you under the Data
Protection
Act
1998. A small fee will be payable if you would like a copy of the information held on you -
please
email
us at
info@fixturetravel.com. We will respond to you
within 30 days.
From time to time we may change our privacy practices. We will notify you of any changes to this
Policy
as required by law. We will also post an updated copy on our website. It will have a different
date
and
version number from the one set out above. Please check our site periodically for updates.
Fixture Travel Ltd
Updated, 3rd April 2019 (Version 1.2)
Cookie policy
This Cookie Policy was last updated on the 3rd April 2019 (Version 1.2).
This Policy explains the various types of cookies and other similar technologies that are used
by Fixture Travel Ltd’s ("Fixture’s") website. We will
review this policy from time to time to make sure it’s up-to-date. If we make changes, we will
post the latest version
here. When we make significant changes, we will let you know when you next access our services,
or by other
communications.
EXPLANATION OF COOKIES
A cookie is a small text file which is placed on your device, via your web browser, at the
request of the websites you
visit and which stores information on your device for a limited period of time. Some of the
cookies we use are removed
as soon you leave our site, because we do not need to store this information between visits. By
contrast, ‘persistent’
cookies enable our services or tags to recognise you when you make return visits to us, and
automatically expire when
they reach a specified expiry date unless you delete them earlier. Persistent cookies placed on
your device by Fixture
will never be stored for longer than 2 years from the date of your last visit. There are tools
available to check the expiry
date on cookies, and this functionality may be provided by your browser.
We also use similar technologies referred to as 'tags'. Tags are implemented on our
services and are often used
together with text cookies to enable information to be stored on, or transmitted to and from,
the device you use to
access Fixture. Tags are often referred to as 'tracking pixels' or 'code snippets'.
In this policy we will collectively refer to
all of these technologies as "Cookies".
USE OF COOKIES
These Cookies are essential to the proper functioning of our services. Without them, Fixture
wouldn't work. Cookies
allow us to remember information that is essential to determining how your search results are
displayed. They also
enable us to remember your search criteria - such as sports and dates - as you move between
pages.
Additionally, these Cookies are used to optimise and personalise your experience of the Fixture
Services. Without them,
Fixture would feel a lot less easy to use. For example, we use Cookies to recognise whether you
are a first-time visitor
or a return visitor and to tailor the presentation. These kind of Cookies are also used to
recognise you when you access
Fixture from different devices, to provide you with a consistent experience.
We use Cookies to monitor, test, and understand more about how our services are used and
accessed. This enables us
to make important decisions about how best to develop or deliver our product to meet your needs.
CONTROL OF COOKIES
The cookies and similar technologies on our services are controlled either by us directly or by
third parties acting on our
behalf. There are also some Cookies which we've implemented for advertising purposes that
are controlled by
independent third parties.
When you first access our services, we ask you to confirm if you're ok with us using Cookies
in line with this policy. If
you do not agree to our use of these technologies, or you change your mind at a later date, you
can either withdraw
your consent using the methods set out below or, alternatively, stop using our services.
WITHDRAW COOKIES
The easiest way to withdraw your consent to Cookies is via the settings of the browser or device
you are using to access
our services. Internet browsers such as Chrome, Safari, Firefox, Opera and Edge have settings
that allow you to control
the way your information is collected and shared. Typically, these browsers allow you to view
all the cookies they are
storing on your device, delete your cache of cookies, and adjust your preferences for future
collection. Guides on how
to access and use such functionality are available at
https://www.aboutcookies.org.
The downside of using browser or device settings to withdraw your consent is that it will have
the effect of disabling
many of the Cookies that are essential to enabling our services to function - the impact of this
is that some or all of the
features and functionality we offer may stop working.
Fixture Travel Ltd
Updated, 3rd April 2019 (Version 1.2)